Customer Support

This page is where you will find information about our various products to help you solve common problems. If you don’t find what you need here, e-mail us with your support questions.

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Model 36, System 85, and System 87 Drivers

The Model 36, System 85, and System 87 all use the same USB driver. If you are running Windows 7, 8, or 8.1 and have an internet connection you can just plug your 36, 85, or 87 into a USB port and allow Windows to find the newest driver.

Computers With No Serial Port

Many new computers don’t have a serial port to interface with the Model 83, and Model 84. The solution is to use a USB to serial adapter. Not all USB to serial adapters work; however, we have tested two widely available adapters. The Iogear GUC232A adapter works with a Model 83 on Windows 2000 Pro, Windows XP Pro, and Windows 7 systems. The Gearmo® GM-FTDI-A36 adapter is recommended for Windows 7 and Windows 8 systems. Note that you still must use the regular serial cable to connect between the adapter and an Oehler system.

Make
Price
IOGEAR (www.iogear.com)

$40
BAFO Technologies (www.bafo.com)

$40

Before the adapter can be used, its driver software must be installed. Follow the instructions included with the adapter. Once installed you need to determine which Com port the adapter is set to. If it is installed to Com port 5 or higher, you must reset it to Com port 1, 2, 3, or 4. The instructions included with the adapters provide detailed instructions for setting the Com port.

Ballistic Explorer Software

If you have questions about Ballistic Explorer, either it’s features or support questions, check the Dexadine web site. This site includes a comprehensive listing of all the program’s features as well as several step-by-step how to examples.